Refund policy

At Corba, customer satisfaction is extremely important to us. We strive to provide high-quality bags, but if you are not completely satisfied with your purchase, we are here to help you with our return, replacement, and refund process.

1. RETURN & REPLACEMENT ELIGIBILITY

We offer a 7-day return and replacement policy, which means you have 7 days after receiving your bag to request a return or replacement.

To be eligible for a return or replacement, the item must meet the following conditions:

The bag must be unused, unwashed, and in the same condition that you received it.
The bag must be in its original packaging with all tags, labels, and protective covers intact.
You must provide a valid receipt or proof of purchase (such as your Order ID or registered email address).

Items that show signs of wear, damage caused after delivery, or missing original packaging/tags will not be eligible for a refund.

2. CANCELLATION POLICY

Before Shipment: You can cancel your order within 12 hours of placing it, or before it has been dispatched, whichever is earlier. To cancel, contact us immediately at Support@corba.in or call 8700727806. Full refunds will be issued for orders canceled prior to dispatch.
After Shipment: Once an order has been dispatched, it cannot be canceled. You may, however, initiate a return after the product is delivered according to our return policy.

3. HOW TO INITIATE A RETURN

Submit Request: Email our customer support team at Support@corba.in within 7 days of delivery. Include your Order ID, clear photos/videos of the item, and the reason for the return request.
Review: Our support team will review your request within 24–48 hours and provide detailed return instructions and shipping details.
Pickup / Ship: Depending on your location, we may arrange a reverse pickup through our delivery partners. If reverse pickup is unavailable in your pincode, you may need to self-ship the product to our address (shipping fee guidelines will be shared via email).

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If the bag is defective, damaged, or if you received the wrong item:

Contact us within 48 hours of delivery at Support@corba.in or 8700727806.
Provide clear unboxing photos/videos showing the shipping label and the defect.
We will send a replacement free of charge or issue a full refund upon verification.

5. REFUND PROCESS AND TIMELINES

Inspection: Once we receive and inspect your returned bag, we will notify you via email regarding the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).
Processing Time: Refunds typically reflect in your account within 5 to 7 business days after approval, depending on your bank or payment provider.
Cash on Delivery (COD) Orders: For COD orders, refunds will be issued via UPI transfer or direct bank transfer (NEFT) once you provide your verified bank account details to our support team.